Since March last year, we have been working around the clock to find solutions for our couples whose wedding plans have been impacted by Covid-19. It has been a huge challenge for everyone, at a time of great worry and uncertainty. The ever-changing rules and guidance have made life particularly difficult for weddings which require so much planning and are such an important life event.

We will update this page as and when anything changes so please keep checking back. Thank you for your continued patience and understanding. We will get through it together.

Options for weddings impacted by Covid-19:

We have set out the options we have made available below.

We reserve the right to review and amend these options at any time.

As the restrictions and rules around holding weddings continue to change as a result of the pandemic, we are making these options available to all couples with a wedding booking before the end of April 2021. If the restrictions should change again, we reserve the right to change the options available to you.

In order to manage our bookings and postponements fairly, we will aim to contact couples in date order, once the original wedding date is under 12 weeks away. Please note that our support team are currently available from 8 am – 4 pm Monday to Friday.


Option 1
Continue with your wedding

Say ‘I do’, raise a glass, enjoy the venue

We do not know how long the current restrictions will last for although ministers have indicated that the measures may remain in place until the end of March. There are currently no indications from government that the measures will last beyond this.

If you would like your wedding to go ahead, we will work with you to plan your event and find a catering option that works for you and the number of guests the current restrictions allow. Over the past year, we have successfully delivered weddings with capacity restrictions in place, whether it was 15 or 30 people. We are confident that we can provide you with a memorable event and catering package no matter how many guests can attend.

The venue is still completely yours to enjoy, so you can make the most of your surroundings and spend quality time with the ones you love.

We will talk you through all your options as well as what you can expect and how social distancing guidelines may affect the flow of your day. We’ve had a number of weddings take place recently with reduced numbers, and you can rest assured we will do everything we can to make sure you have an incredible day.

You can find the latest government guidelines regarding weddings below.


Option 2
Get married but postpone your reception

Exchange vows, reschedule the reception

You can choose to have your ceremony on your original date and postpone your reception. This would mean that you can still hold your ceremony with whatever government guidelines and guest number restrictions may be in place, and then postpone your reception to any available date up to 31st December 2023. Your ceremony can take place as planned and you and your guests can stay to capture photographs before heading home. The ceremony will be treated as a separate, new booking and there will be a small venue fee and event management fee applied. Any payments you have already made will be transferred to your future reception date.


Option 3
Postpone your whole wedding

Save a new date

Postpone your whole wedding and transfer your booking to any available date up to 31st December 2023. There will be no postponement fees for doing so.

We will work with you to explore available dates and find the perfect new wedding date for you, and any venue or catering payments you have already made will be transferred to your new date.

Should your new venue hire fee be lower than your original, the difference will be deducted from your balance. If the new venue hire is more expensive, then the increase will be payable.


Option 4
Wait to set the date

Press pause on your wedding planning

We know that this is an uncertain time at the moment and, for many of you, there are plenty of other concerns in your life too. If you need more time to decide on a new wedding date, we can give you the option of taking vouchers for the value of any venue and catering payments already made. You will then have until 31st December 2021 to select your new wedding date on any available date until 31st December 2023.

Once you have decided on your new date, get in touch with us to confirm it and your vouchers will then be applied to the venue and catering fees for that date.


Further information

I believe my contract is frustrated. Can I cancel my wedding and get a full refund?

Beyond the end of February, we will review the restrictions 4 weeks in advance of the wedding date. With the rapid pace of change, particularly given the advances with vaccination, we cannot say whether contracts for weddings beyond February are, or are likely to be, ‘frustrated’ without further clear guidance from the government. Weddings due to take place before the end of February or within 4 weeks where the prevailing restrictions prohibit weddings, and there are no announcements or indications that the restrictions on the date of the wedding will be changed, would be deemed frustrated contracts. In such instances, if you haven’t already postponed or cancelled your wedding, we would offer a refund less our ‘just expenses’ alongside postponement options.

What are ‘just expenses’?

Just expenses are not very clearly defined in law and the wedding venue sector has taken legal advice from the leading consumer rights counsel. Following this advice, we would calculate, on an individual basis, a fair allocation of the costs of the business directly incurred in relation to the contract over the period between booking and the cancellation date. Just expenses are likely to exceed just the basic costs such as planning and meeting time and attendance at a tasting event and may include a proportionate share of the overheads and expenses incurred in being able to deliver contracts. Each calculation of just expenses is specific to the individual booking.

Would I be entitled to a refund if weddings are permitted on my date?

If weddings are permitted under the prevailing or announced restrictions on your current date, normal terms and conditions would apply to cancellation by you.

If I agree to cancel or postpone my wedding now but it turns out that weddings would have been prohibited on my current date, can I still have a full refund less just expenses nearer the time?

No, any cancellation or postponement agreements made now would be a binding variation to your contract and we would not offer the option of a refund in future.

I’ve already postponed my wedding before; can I just cancel and have a refund now?

Previous postponements are binding variations to contracts and the same options are available to all weddings until the end of April 2021.


We are here to help and support you while you make these big decisions about your wedding day and will do everything we can to make sure it is right for you.

If you feel these options aren’t satisfactory, please email us at eventsteam@oldpalacechester.co.uk with your name and wedding date in the subject line and a brief description of what would be your ideal outcome. We will then come back to you. We want to work with you to find the best solution for your wedding.

If your wedding date falls beyond the end of April 2021, we will contact you if any further updates become available. At this time, we can only plan for your wedding to take place as planned and your agreed terms and conditions therefore apply.